FAQs

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to service@platinumheir.com.

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  • Hair Quality & Product Info
  • 👑 Wig Construction

Hair Quality & Product Info

A: Single Donor Hair comes from one individual donor, meaning the entire bundle has the same texture, luster, and curl pattern from root to tip. This results in a more uniform, luxurious, and natural look—especially ideal for wigs and high-end installs.

A: Yes! All of our extensions are 100% raw Indian hair—unprocessed, chemical-free, and ethically sourced. Our raw hair is soft, full, and long-lasting when cared for properly.

A: Raw Hair refers to hair that is completely unprocessed and natural. It can be sourced from multiple donors, which may result in slight texture or color variations. Single Donor Hair is also raw but comes from one person, giving it a uniform look and feel throughout the bundle or unit.

A: Yes! Our hair is completely raw and free of synthetic fibers, so it can be professionally colored, bleached, or toned. We always recommend having a licensed stylist handle any chemical processing to maintain hair integrity.

All hair sheds, so we strongly suggest sealing wefts to prevent shedding.
Sealing wefts on a weave involves using a sealant, typically a liquid adhesive or glue, to reinforce the weft and prevent shedding by locking the hair in place.
Why Seal Wefts?
Sealing wefts helps to prevent shedding by reinforcing the weft and locking the hair in place.
What to Use:
A sealant, often a liquid adhesive or glue, is used to seal the wefts.
How to Seal:
Spread out the wefts: Ensure you have ample space to work with and spread the hair extensions out.
Apply the sealant: Apply the sealant along the weft, not the hair itself.
Let it dry: Allow the sealant to dry completely before installing the wefts.
Install the wefts: Once the sealant is dry, you can install the wefts as usual.
Examples of sealants:
Fray Check
Seal-a-Weave
Tips for sealing wefts:
Be generous with the sealant application to ensure each track is covered.
Make sure the sealant is completely dry before installing the wefts. Consider the hair color when choosing a sealant color.

👑 Wig Construction

A: Yes! We offer Wig Construction as an add-on service. You must purchase bundles + a closure or frontal for your unit. Each custom wig is built to fit, with an adjustable band, combs.

A: At this time, we only offer wig construction for Platinum Heir hair purchased directly through our site to ensure consistent quality and longevity.
Our wig construction service fee includes 4 bundles and closure. Additional bundles in wig construction are $10 more per bundle.
Unable to find satisfactory answers ? Contact Support