Shipping Policy

Thank you for shopping with Platinum Heir! We’re committed to delivering luxury—quickly and securely. Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 7-10 business days (Monday–Friday, excluding holidays). Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Methods

We ship all orders via USPS. At checkout, you’ll be able to choose from the following shipping options:

  • USPS Priority Shipping (1–3 business days after processing)

  • USPS Express Shipping (1–2 business days after processing)

Shipping times begin after your order has been processed.

Important Shipping Information

📍 Please ensure your FULL shipping address is entered correctly at checkout—including any apartment, suite, or unit numbers.
We are not responsible for:

  • Lost or stolen packages

  • Misdelivered packages due to incorrect or incomplete addresses

  • Damaged packages during transit

Once a package has been shipped and tracking has been provided, all delivery concerns must be directed to USPS Customer Service at 1-800-275-8777 or your local post office.

Need Help?

If you have any questions about your order status, feel free to email us at service@platinumheir.com and we’ll be happy to assist.

Thank you for choosing Platinum Heir—where quality and care are always delivered. 💎